Negley, Ott & Associates offers... Value Added Consulting Services
The attached value added services are just an example of how NOA can be leveraged to augment software vendor resources and services in order to strengthen the installation experience and help client sites achieve the greatest TOP OF PAGE-on-investment in conjunction with a system implementation:
Implementing a CPR is much more than just installing software. There must be global planning to address the scope of what will be impacted in an organization including issues involving organizational structure, team composition and roles or responsibilities, which will be needed both pre and post go-live. It is important to understand up front what areas the CPR will touch. NOA can offer educationally-based consulting services to help clients fully understand the best practices model early on in order to plan staffing, budgeting and responsibilities.
Although clients are trained as part of the installation process, it is often difficult for them to retain all the information covered in classes. This is particularly crucial relative to the ROI expected based on how the system is supposed to be used at the client site. This includes multiple areas of focus such as operational efficiencies, patient safety, etc. NOA recognizes that much of what is planned may get lost as part of the "information overload" for a pre-live effort. We can offer operational analysis for identified deficiencies in how the system is being utilized and develop a customized education campaign to help clients achieve the desired operational improvements.
Unless a client site organization recognizes the need to dedicate in-house resources to supporting and maintaining a CPR system, it will be difficult for them to achieve greater ROI or even retain already achieved operational improvements. NOA is prepared to offer post-live system maintenance support for client sites in the arena of:
Project planning for future CPR expansions or modifications
Database development or modification
Reports development or modification