NOA Supports Eclipsys Customer Service Help Desk

July, 2004 – During the month of July 2004 NOA’s Jeanie Eckman, MT (ASCP) and Rod Walker, FACHE, FHFMA, of NEGLEY, OTT & ASSOCIATES, INC. participated in providing extended help desk consulting services to Eclipsys Corporation in support of multiple customer site go-live activations involving the newest software release for Sunrise Clinical Manager 3.5 XA.  Subsequent to achieving advanced configuration certification from Eclipsys Corporation on the SunriseXA CPR system, NOA was engaged to participate in the virtual help desk project in order to ensure the highest levels of customer support responsiveness during the activation periods.  As a sub-contracting consultant resource, NOA supported the Eclipsys installation personnel at customer sites by researching configuration issues in order to minimize resolution turn around times.  Congratulations to the Eclipsys Corporation for the successful activations in July and continued success at demonstrating the highest commitment to quality and customer service.

NEGLEY, OTT & ASSOCIATES, INC. is a clinical systems consulting company with certification on multiple CPR systems and is rapidly moving forward towards aligning with the Eclipsys Corporation®, (NASDAQ: ECLP), The Outcomes Company®, as a business partner for implementation consulting and support with the SunriseXA clinical system product line.  The business partner agreement between NOA and Eclipsys represents a strategic initiative which will leverage NOA’s clinical system expertise in improving care delivery workflow processes by using best demonstrated practices.

 

“The sub-contracting engagement for the Eclipsys virtual help desk was an excellent opportunity for NOA and Eclipsys to directly work together in a collaborative manner in support of customer support issues.  This was another example of how NOA and Eclipsys are leveraging our combined strengths and expertise for the benefit of the customers.”
said Cary Negley, NOA President and CEO.

 

NEGLEY, OTT & ASSOCIATES, INC. is pleased to announce the completion of yet another Eclipsys implementation engagement and looks forward to additional announcements in the near future regarding other engagement accomplishments by our consulting team.

 

About Negley, Ott & Associates, Inc.
NOA was formed in 1992 by IS professionals with a desire to provide hospital information system and clinical professionals with best demonstrated practices in conjunction with implementing clinical software systems that focus on patient care. The issues, personalities, opportunities, challenges and solutions required by clinical system implementations require the ability to meld sensitivity to clinical processes with the realities of computing and patient care delivery. To date, NOA has provided services to over 40 hospitals installing clinical systems using an approach that stresses both outcomes and knowledge transfer. Supporting so many users, both during and after their installation, gives NOA the opportunity to understand the issues that make clinical systems work, and those that don't.

 

About Eclipsys   
 

Eclipsys is The Outcomes Company®,

founded with a mission of better healthcare through knowledge™.
More than 1,500 healthcare organizations use Eclipsys solutions to reduce errors, enhance workflow, and balance and improve clinical, financial and satisfaction outcomes. 

SunriseXA includes integrated software, architecture and services that support all members of the healthcare team with the knowledge they need to support and improve the organization’s four core processes -- care delivery, patient flow, revenue and administrative management, and consumer relations. SunriseXA is built on a single, open, component-based Web services architecture based on the Microsoft .NET Framework and other industry standards.

For more information, visit http://www.eclipsys.com or e-mail info@eclipsys.com.

To contact us regarding NOA's assistance with this or any other service, please see our CONTACT US page.